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Guest safety and convenience are top priorities. Our Guest Screening and Guest Access services ensure that only trustworthy guests stay in your property while providing them with effortless, contactless check-ins. By combining careful screening with secure access systems, we protect your property, simplify hosting, and create a better experience for both you and your guests.
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We prioritize communication as a core part of our hosting service. Our team’s dedication ensures that your guests are always supported, leading to repeat bookings, positive reviews, and higher income for you. By handling communication 24/7, we let you focus on enjoying the rewards of hosting without the stress.
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Not every booking request is the right fit. That’s why our guest screening process carefully reviews each guest’s profile, communication history, and booking behavior before approval. We assess risk factors such as identity verification, payment validity, and previous reviews to make sure your property is in safe hands.
Our screening includes:
Identity verification through trusted booking platforms
Review of guest history and prior host feedback
Analysis of booking patterns to identify potential risks
Security deposit and payment validation before arrival
This proactive approach minimizes risks like property damage, rule violations, or fraudulent bookings—allowing you to host with confidence.
Effortless check-ins make great first impressions. Our Guest Access system ensures every arrival is smooth, secure, and stress-free. From smart locks and keyless entry with time-sensitive codes to coordinated in-person check-ins, we handle it all so guests start their stay with ease. With 24/7 support for any access issues and real-time notifications for every check-in or check-out, you stay informed and worry-free while we make sure your guests enjoy a seamless experience.
No more confusion or late-night key exchanges. Our access solutions simplify arrival and departure for every guest. From digital locks to personalized meet-and-greet services, we ensure that guests begin and end their stay smoothly.
Options include:
Smart Lock Systems: Unique, time-sensitive codes for each booking.
Digital Access Management: Automatic activation and expiration of entry codes.
Personalized Check-Ins: Our on-site staff welcomes guests and ensures everything runs perfectly.
24/7 Assistance: Guests can reach us anytime for access help, reducing your workload.
This system saves time, improves efficiency, and provides an elevated guest experience—no matter what time they arrive.
We use integrated software that connects with major platforms like Airbnb, VRBO, and Booking.com to automatically update access permissions for each confirmed guest. This ensures that entry codes are always accurate, updated, and deactivated after checkout—keeping your property secure at all times.
We believe in solving problems before they happen. Our combined screening and access management approach minimizes risks such as:
Unauthorized parties or extra guests
Property misuse or damages
Late arrivals and access confusion
Lost or duplicated keys
By staying one step ahead, we protect your investment and your reputation as a reliable host.
When you partner with Portobello, you get more than just convenience—you get a complete hosting solution built on trust, technology, and care.
What sets us apart:
Real people ensuring every guest is properly screened
Seamless access with modern technology and real-time updates
24/7 support to resolve issues instantly
Transparent reporting for full visibility and control
Our proven process leads to smoother operations, safer bookings, and happier guests—all while saving you valuable time.
Portobello made hosting effortless! Their pricing tool increased my rental income by 25% in just a few weeks.